Refund Policy

Short version: if the coaching is not right for your child, tell us within the first two weeks and we refund you in full. After that, you can cancel any time and you will not be billed again.

The first two weeks

If you email us within 14 days of your first payment and tell us it is not working, we refund that payment in full — whether your child attended one session or all of them. We do not ask for a reason.

After the first two weeks

Coaching is billed monthly in advance. You can cancel at any time. Cancelling stops all future billing and your child keeps their place in the group until the end of the month you have already paid for. We do not refund a month that has already been taught.

If you cancel and then decide you do not want the remaining sessions either, email us. We would rather refund the unused part than have you dispute the charge with your bank.

Sessions we miss

If we cancel a session and cannot offer a replacement slot within two weeks, we credit that session against your next payment automatically. You do not need to ask.

Sessions your child misses

Give us at least 24 hours' notice and we will move the session where we can. Missed sessions without notice are not refunded — the slot was held and the coach was there. If something serious happens and your child misses several weeks, email us and we will pause your billing rather than charge you for coaching nobody received.

How to request a refund

Email hossam@ascendoacademy.com from the address you used to pay, and say which payment you mean. We reply within two business days.

You can also contact Paddle directly at paddle.net. Paddle is our payment provider and the merchant of record for every purchase, so they can process a refund independently of us.

How the money comes back

Refunds go back to the original payment method. Paddle sends you a credit note by email once the refund is approved. Banks usually take 3–10 business days to show it, which is outside our control.

Cancelling without emailing us

Every receipt Paddle sends you contains a Manage Subscription link. That opens a page where you can cancel, change your card, or download past invoices, without talking to anyone.

Contact

Anything unclear, ask before you pay: hossam@ascendoacademy.com. See also our Terms of Service.